Shipping policy

Last updated: June 23, 2026

This Shipping Policy explains how AURORIA ("we," "us," or "our") processes and ships orders placed through our store and website (the "Services"). By placing an order, you agree to the terms below.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may take longer; we will communicate any significant delay.

Shipping Times

We ship worldwide. Estimated delivery times after processing are:

United States, UK & Europe: approximately 7–15 business days
Canada, Australia & rest of world: approximately 10–20 business days

These are estimates, not guarantees. Delivery times may vary due to your location, customs processing, carrier delays, weather, or peak seasons.

Shipping Costs

We are pleased to offer free standard shipping worldwide unless otherwise stated at checkout. Any applicable shipping charges will be displayed to you at checkout before you complete your order.

Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and a link to track your package. Please allow a few days for tracking information to become active.

Customs, Duties, and Taxes

Your order may be subject to import duties, taxes, or customs fees levied by the destination country once the shipment reaches it. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. AURORIA has no control over these charges and cannot predict their amount. Please check with your local customs office for further information before ordering.

Delays, Lost, or Missing Packages

If your order is significantly delayed, or if tracking indicates a problem, please contact us at info@auroriaofficial.store and we will work with the carrier to help locate your package. If a package is confirmed lost in transit, we will arrange a replacement or refund in line with our Return and Refund Policy.

Incorrect Shipping Information

Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible and we will try to update it before the order ships.