Refund policy

Last updated: June 23, 2026

AURORIA ("we," "us," or "our") wants you to love every purchase. This Return and Refund Policy explains how returns, exchanges, and refunds work when you buy through our store and website (the "Services"). By placing an order with us, you agree to the terms below.

Our 30-Day Happiness Guarantee

We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of the delivery date, subject to the conditions in this policy.

Conditions for Returns

To be eligible for a return, your item must be:

In the same condition that you received it — unused, unworn, and undamaged;
In its original packaging where reasonably possible; and
Accompanied by proof of purchase (your order number or order confirmation email).

The following items cannot be returned:

Items damaged through misuse, accident, or normal wear after use;
Gift cards or promotional items; and
Items marked as final sale at the time of purchase.

How to Start a Return

Please contact us first at refund@auroriaofficial.store with your order number and the reason for your return before sending anything back. We will review your request and, if approved, provide instructions on how and where to proceed. Items sent back to us without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately at refund@auroriaofficial.storeif the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and make it right. In many cases involving a defective, damaged, or incorrect item, we will offer a replacement or full refund without requiring a return.

Refunds

Once your return is approved (or your refund request is accepted), we will process your refund to your original payment method within a reasonable time. Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider. Original shipping charges, where applicable, are non-refundable except where the return is due to our error or a defective product.

Exchanges

The fastest way to exchange an item is to request a return for the original item and place a new order for the replacement once your return is approved.

Late or Missing Refunds

If you have not received an approved refund after the timeframe above, please first check with your bank or payment provider, as processing times vary. If you still have not received it, contact us at refund@auroriaofficial.storeand we will assist.